Privacy Policy
Effective Date: October 8, 2020
This Website Privacy Statement (“Website Privacy Statement”) describes the types of information International Research Corporation, doing business as National AutoBody Research (“NABR”, “we”, “our”, or “us”), may collect from you or that you may provide when you visit the websites NationalAutoBodyResearch.com, LaborRateSurvey.com, LaborRateHero.com, BillableGenie.com, VRSsystem.com, or Certified1Stop.com (“Websites”) to obtain information about us, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information. This Website Privacy Statement is intended to be read side by side with our Terms of Use, which is incorporated herein by reference.
Changes to this Website Privacy Statement.
Please note that we may revise and update this Privacy Policy from time to time in our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Websites thereafter. Your continued use of the Websites following the posting of changes means that you accept and agree to the changes. It is your responsibility to check this Privacy Policy periodically for changes, as these changes are binding on you.
Types of Information We Collect
We may collect information, including personal information and non-identifiable information, when you use our Websites or interact with us outside of the services, for example we may collect personal information when you:
What Information We Collect
Information that may be collected includes:
How We Use Information
We may use information collected as described in this Website Privacy Statement to:
When and Why We Disclose Information
We may share your personal information:
How We Collect Information
You may provide us with your personal information if you register, subscribe, create an account directly with us, or otherwise when you provide us with your personal information during your interaction with us or with our Websites. We may also collect personal information when you contact us online for customer service and other support using self-help tools, such as email. Such information will be handled in accordance with this Website Privacy Statement.
As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, for product usability and customer service including:
The information we may collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information enables us to provide you services. It also helps us improve our Websites and services to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
Third-Party Use of Cookies and Other Tracking Technologies.
Some content or applications on the Websites may be served by third-parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Security of Personal Information
We have implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you may contact us by email to: Support at NationalAutoBodyResearch.com
Accessing and Correcting Personal Information
You can access, update and delete personal information you provided to us, as described below, by sending us an email to: Support at NationalAutoBodyResearch.com. While we are ready to assist you, we may not always be able to delete records of past interactions and/or transactions for financial reporting, compliance reasons, or other legal requirements (such as when a legal obligation exists to retain the information, when the information is useful to resolve disputes or enforce our agreements). We will not attempt to re-identify information or data that has been de-identified.
If you are a customer or user, we may retain your personal information for as long as needed to provide you services and to maintain a record of your transactions for financial reporting purposes.
California Privacy Rights
California residents under this Website Privacy Statement may have further rights, including requesting certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please email us at: Support at NationalAutoBodyResearch.com. Please allow up to 45 days for a response.
Children’s Privacy
The Websites, as well as our services, are not directed at individuals under the age of 13.
By using our Websites, you represent that you are at least thirteen years old and understand that you must be at least thirteen years old to use our Websites. We will promptly delete information associated with any individual for which we obtain actual knowledge is associated with an individual who is not at least thirteen years old.
Contact Us
Please Contact Us if you have any questions or comments about our privacy practices or this Website Privacy Statement.
Google Analytics
We may use Google Analytics to help us understand how our customers use our Websites. You can read more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics at https://www.google.com/intl/en/policies/privacy/
This Website Privacy Statement (“Website Privacy Statement”) describes the types of information International Research Corporation, doing business as National AutoBody Research (“NABR”, “we”, “our”, or “us”), may collect from you or that you may provide when you visit the websites NationalAutoBodyResearch.com, LaborRateSurvey.com, LaborRateHero.com, BillableGenie.com, VRSsystem.com, or Certified1Stop.com (“Websites”) to obtain information about us, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information. This Website Privacy Statement is intended to be read side by side with our Terms of Use, which is incorporated herein by reference.
Changes to this Website Privacy Statement.
Please note that we may revise and update this Privacy Policy from time to time in our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Websites thereafter. Your continued use of the Websites following the posting of changes means that you accept and agree to the changes. It is your responsibility to check this Privacy Policy periodically for changes, as these changes are binding on you.
Types of Information We Collect
We may collect information, including personal information and non-identifiable information, when you use our Websites or interact with us outside of the services, for example we may collect personal information when you:
- Contact us;
- Register, subscribe, or create an account with us;
- Access or use our Websites or resources;
- Respond to our e-mails;
- Refer others to us; and/or
- Contact customer service or use our other customer support tools.
What Information We Collect
Information that may be collected includes:
- Name;
- Position and/or job title;
- Contact information including business physical address and/or location, phone number(s), email address;
- Financial information;
- Demographic information about your business;
- Website usage activity; and/or
- Internet protocol (IP) address.
How We Use Information
We may use information collected as described in this Website Privacy Statement to:
- Provide, operate, maintain and improve our services;
- Perform analytics and conduct customer research;
- Publish public information for consumers;
- Manage our everyday business needs, such as administration of the content, forum management, fulfillment, analytics, fraud prevention, or to comply with the law;
- Conduct internal record keeping;
- Customize the Websites according to your interests and preferences;
- Send promotional emails about new products, special offers, or other information; and/or
- Contact you for market research purposes.
When and Why We Disclose Information
We may share your personal information:
- At your verified request;
- With your consent;
- To our subsidiaries and affiliates;
- To contractors, service providers, and other third parties we use to support our business or provide you with services who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
- To fulfill the purpose for which you provide it;
- To provide our service;
- To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of NABR’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by NABR about our Websites and/or services as is applicable is among the assets transferred;
- To combat fraud or criminal activity, to protect our rights or those of our users, or as part of legal proceedings affecting us (including to enforce any agreement between you and us or for collection and billing purposes); or
- In response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate, if any.
How We Collect Information
You may provide us with your personal information if you register, subscribe, create an account directly with us, or otherwise when you provide us with your personal information during your interaction with us or with our Websites. We may also collect personal information when you contact us online for customer service and other support using self-help tools, such as email. Such information will be handled in accordance with this Website Privacy Statement.
As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, for product usability and customer service including:
- Details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites.
- Information about your device and internet connection, including your device’s unique device identifier, IP address, operating system, browser type, mobile network information and the device’s telephone number.
- General location information derived from your IP address, but we do not collect real-time information about the location of your device.
The information we may collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information enables us to provide you services. It also helps us improve our Websites and services to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Websites according to your individual interests.
- Speed up your searches.
- Recognize you when you return.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or your mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser or device. However, if you select this setting you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to our Websites.
- Flash Cookies. Certain features of our Websites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Websites. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our Websites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).
Third-Party Use of Cookies and Other Tracking Technologies.
Some content or applications on the Websites may be served by third-parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Security of Personal Information
We have implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you may contact us by email to: Support at NationalAutoBodyResearch.com
Accessing and Correcting Personal Information
You can access, update and delete personal information you provided to us, as described below, by sending us an email to: Support at NationalAutoBodyResearch.com. While we are ready to assist you, we may not always be able to delete records of past interactions and/or transactions for financial reporting, compliance reasons, or other legal requirements (such as when a legal obligation exists to retain the information, when the information is useful to resolve disputes or enforce our agreements). We will not attempt to re-identify information or data that has been de-identified.
If you are a customer or user, we may retain your personal information for as long as needed to provide you services and to maintain a record of your transactions for financial reporting purposes.
California Privacy Rights
California residents under this Website Privacy Statement may have further rights, including requesting certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please email us at: Support at NationalAutoBodyResearch.com. Please allow up to 45 days for a response.
Children’s Privacy
The Websites, as well as our services, are not directed at individuals under the age of 13.
By using our Websites, you represent that you are at least thirteen years old and understand that you must be at least thirteen years old to use our Websites. We will promptly delete information associated with any individual for which we obtain actual knowledge is associated with an individual who is not at least thirteen years old.
Contact Us
Please Contact Us if you have any questions or comments about our privacy practices or this Website Privacy Statement.
Google Analytics
We may use Google Analytics to help us understand how our customers use our Websites. You can read more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics at https://www.google.com/intl/en/policies/privacy/